Reigate & Banstead District Citizens Advice Bureaux is a generalist advice and information service. Using the Citizens Advice service's unique information system we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
In addition to our general service we can also offer Outreach Surgeries at
We have specialists within the Bureaux who deal with Employment and Debt matters.
On Tuesday evenings at the Redhill Bureau we offer an appointment service to our clients. However this is usually reserved for people who are in full time employment or who are carers. Please contact the Redhill Bureau for further details.
Also on Tuesday evenings we operate a free Solicitors Rota where an appointment can be made for you to discuss any legal aspects of advice obtained by us on your behalf. You will first need to have been seen by a Generalist Adviser before a referral to this service can be considered. Each Solicitors Appointment lasts for 20 minutes.
CAB advice and information can also be found on the CAB Adviceguide website.
If you need further advice or information and you live in the area covered by bureau area, we offer an advice by email service or you can contact us in person (Opening Times), by phone or in writing (Contact Us).
If you do not live in the area we cover, the national Citizens Advice service website includes a UK-wide directory of local CAB with their contact details and the services they offer.
As an alternative to contacting the Bureaux you may be able to find the information you require on this website by scrolling down to one of the following advice categories:
Some of our most popular factsheets deal with the following current topics:
If you are unsure about your entitlement to benefits, at Reigate & Banstead District Citizens Advice Bureaux we can advise you. We can help with unemployment benefits such as income support, housing benefits, council tax benefit, the social fund, tax credits, disability benefits and jobseekers allowance.
We also have information on the current social security benefits rates.
We can give practical help by helping you to work out your entitlement to benefits, help you fill in the appropriate forms, and write review and appeal letters.
If necessary we can help you prepare to represent yourself at social security tribunals and employment tribunals. We can also assist you to take your case to the commissioners, if appropriate.
For further information you may wish to visit the CAB Adviceguide website.
At Reigate & Banstead District Citizens Advice Bureaux we can advise you on many aspects of debt and the courses of action open to you. We can help with preparing a financial statement, negotiation with creditors and on occasion, representation at county court repossession hearings.
For further information you may wish to visit the CAB Adviceguide website.
If you are unsure about your consumer rights, at Reigate & Banstead District Citizens Advice Bureaux we can advise you and help you to decide what to do next.
We can also give you practical help by negotiating with shops and traders, phone or fax companies on your behalf, help you write letters, fill in forms or help you with small claims procedures at the county court.
For further information you may wish to visit the CAB Adviceguide website.
At Reigate & Banstead District Citizens Advice Bureaux we can advise you on many aspects of housing including: rights and responsibilities of landlords and tenants, tenancy agreements, housing benefit and rent problems (including how to establish 'fair rents'), advice on eviction and problems with neighbours.
For further information you may wish to visit the CAB Adviceguide website.
If you are unsure about an employment matter, at Reigate & Banstead District Citizens Advice Bureaux we can advise you on your rights according to your written contract. If you don't have a written contract we can advise about your statutory rights including the minimum wage and holiday pay.
We can also give advice about the benefits and tax credits you are entitled to whilst in work, and on race and sex discrimination at work.
Practical help is available to assist you make a claim for unpaid wages, checking redundancy payments are correct, advising on changes to terms and conditions, employee's individual rights and identifying possible claims for unfair dismissal.
If necessary we can help you take your claim to an employment tribunal and may be able to find you representation free of charge.
For further information you may wish to visit the CAB Adviceguide website.
At Reigate & Banstead District Citizens Advice Bureaux we can help you: gain access to justice, advise you on your entitlements under the Community Legal Service provision, pursue compensation for accidents and injuries, and give advice and guidance about going to court.
If necessary, we can make an appointment with a legal representative.
For further information you may wish to visit the CAB Adviceguide website.
At Reigate & Banstead District Citizens Advice Bureaux we can offer advice on many aspects of immigration such as: visitor visas, fiancé(e)/spouse visas, student visas, settlement visas, work permits, immigration status, welfare benefits, asylum seekers and refugees.
In most cases we will be able to advise you ourselves. However, in certain cases we need to obtain separate Legal Advice.
For further information you may wish to visit the CAB Adviceguide website.
At Reigate & Banstead District Citizens Advice Bureaux we can advise you on many aspects regarding the family including: separation and divorce, maintenance and child support, parents rights and responsibilities, birth and adoption, change of name, and what to do when someone dies.
If appropriate we can refer you to a counsellor, a mediator or make an appointment to see a family lawyer.
For further information you may wish to visit the CAB Adviceguide website.
For details of some of the questions that have been answered by the CAB, you may wish to visit the CAB Adviceguide website. A good place to start is the "Frequently asked questions ..." link at the top of the list for each category.